KNOWLEDGE, SKILLS, AND ABILITIES: Ability to understand and translate business problems and requirements into viable solutions through changes in processes, procedures, training, documentation or application additional features and/or modifications. Proven ability to work in a constantly changing environment while possessing empathy for others in a balanced work environment. Proven ability to work as leader and follower on cross-functional teams utilizing delegation skills and following up on the completion of tasks. Utilizes performance review process as a mechanism to achieve goals. Ability and willingness to listen and understand, provide solutions, and reconsider positions. H...